Privacy policy.
At Master Plumbing and Heating, Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.
Information We Collect
We may collect the following types of information:
Personal Information: Name, address, email address, phone number, and other contact details.
Service Information: Details about the plumbing services you request, including service history and preferences.
Payment Information: Payments may require billing details and credit card, debit card or bank-account information. Payment credentials are submitted directly to our third-party payment processor. We may receive limited transaction information, such as the payment amount, date, status, transaction identification number and partial account or card details.
Technical Information: IP address, browser type, and operating system collected through cookies and similar technologies.
Resume Information: If you submit a resume to us, we may collect employment history, education background, skills, and references.
How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our plumbing services.
To process payments and send invoices.
To communicate with you regarding appointments, services, and customer support.
To comply with legal obligations and enforce our agreements.
Resume Information: To evaluate your qualifications for employment and to contact you regarding potential job opportunities.
Third-Party Payment Processing
Credit card, debit card and Automated Clearing House (ACH) payments are processed by an independent third-party payment processor. Master Plumbing & Heating, Inc. does not directly store complete payment-card numbers, security codes, bank-account numbers or bank-routing numbers submitted through the processor’s secure payment system.
Payment information submitted to the processor is governed by that company’s privacy policy, security practices and terms of service. We may receive limited transaction information needed to confirm payments, issue receipts, maintain accounting records and address payment questions.
Although we select service providers intended to process payments securely, third-party payment systems are operated independently and may experience delays, interruptions or errors outside our direct control. Customers should contact us promptly regarding a payment discrepancy so that we can assist in coordinating with the payment processor.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and customer support.
Legal Compliance: If required by law, we may disclose your information to comply with legal processes or governmental requests.
No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies and Similar Technologies
We use cookies and similar technologies to collect technical information to enhance your experience on our website. You can control the use of cookies through your browser settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Your Rights
You have the right to access, update, or delete your personal information. To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.